Overview
Regarding press-on nail returns: PLEASE READ BEFORE ORDERING
Every set is handmade, so minor variations in shape, design, or finish may occur. I do my best to give an accurate depiction of each set through the photographs but screen and lighting conditions can vary, giving nails a slight difference of appearance in person. At Clawed by June, we want you to love your press-on nails. Because our products may be made to order and are intended for personal use, we have specific guidelines for returns, refunds, exchanges, cancellations, and order issues.
Please read this policy carefully before placing your order.
RETURNS
The return window for purchase is 10 days from the date of delivery. Due to the importance on hygiene standards, press on nails eligible for return are issued as store credit which may be used for future purchases.
INITIATING A RETURN
You must receive approval via email for return initiation in order to receive replacement/store credit. Once your return arrives and has been approved, a store credit/replacement will be issued/mailed within a few business days. Please allow up to one week for processing from the date of your returned item receipt.
In order for press-on nails to be eligible for return they must be:
Returned unworn, with all pieces, adhesive tabs, and original packaging intact. If the return does not meet these guidelines I have the right to refuse any return.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective please email me at clawedbyjune@gmail.com within 48 hours of delivery with your order number and clear photos of the defective/damaged product. I will review the case and you may be offered either store credit or a replacement of the product.
Please include:
Any other details that may help us investigate the problem
Your order number
A clear description of the issue
Photos of the product, packaging, and shipping label
ORDER CANCELLATION POLICY
In order to ensure success of cancelled orders, please be sure to cancel via email within 24 hours of purchase. Any order cancellation after 24 hours is subject to review. Due to the items handmade nature, I cannot guarantee cancellation beyond the stipulated 24 hours. If the cancellation is approved after the 24 hour mark, you will be responsible for any shipping fees incurred.
Incorrect address or undeliverable packages
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to us because of an incorrect address, incomplete address, refused delivery, or failure to collect the package, additional shipping charges may apply before the order can be resent.
If you prefer not to have the order resent, any refund may be reduced by the original shipping cost and return shipping fees.
Lost or Stolen Packages
Once tracking confirms that an order has been delivered to the address provided at checkout, Clawed by June is not responsible for packages that are lost, misplaced, or stolen.
Please contact the shipping carrier directly to report delivery issues. We may assist with carrier inquiries when possible, but a refund or replacement is not guaranteed for packages marked as delivered.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
frequently Asked Questions FAqs
Custom-sized or personalized press-on nails are generally non-returnable unless they arrive damaged, defective, or different from the order placed.
For hygiene reasons, worn or applied press-on nails generally cannot be returned. Eligible returns must be unused, unaltered, and in their original packaging.
Contact via email or contact form within 10 days of delivery and include your order number along with clear photos of the damaged product and packaging.
Customers are responsible for return shipping unless the item was damaged, defective, or shipped incorrectly.
After an approved return is received and inspected, refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.
Contact me at clawedbyjune@gmail.com for questions related to refunds and returns.